The Australasian Cemeteries and Crematoria Association (ACCA) is committed to facilitating a satisfactory
resolution to consumer concerns or dissatisfaction with the services provided by ACCA Members, as set out
in our Policies.

We value complaints as they assist us to improve our products, services and customer service.
This policy has been designed to assist the client, the entity and its staff. ACCA is committed to consistent,
fair and confidential complaint handling and to resolving complaints as quickly as possible. We aim to make
it easy for people to make a complaint if they are dissatisfied and we will treat all clients making a
complaint equally.

Please click here to download the Grievance Resolution Procedure.

For more information on this Policy please contact the Secretariat Office on (03) 9863 6914.